Shipping/Warranty/Returns/Data Protection Policy

 

SHIPPING

We ship to all countries within the European Union and the United Kingdom. Orders are typically processed and shipped within three business days, unless otherwise specified or if we are attending industry events or rallies. We use Colissimo as our shipper.  Customers will be notified via email or at the time of order if delays are expected.

Please note:

  • Customers are responsible for tracking their shipment using the Colissimo tracking number provided.
  • Any customs duties, import taxes, or additional fees are the responsibility of the customer.
  • To avoid shipping-related issues before a planned trip, we recommend placing your order at least two weeks in advance.

 

WARRANTY

We provide a LIFETIME LIMITED WARRANTY on all cases and hardware.  In the event of a crash that destroys the case we will replace it with a new pre-drilled for you to attach your original hardware.  At a minimum, we require photographic evidence of the damage. Replacement is at our discretion. The warranty for accessories and soft bags is for 2 years. The following are not covered: Normal wear and tear (scratches and discoloring). Theft or loss of case or keys. Theft from case.  Theft or damage of case contents. Incorrect installation or improper use. If you are unsure about installation, we recommend consulting a qualified mechanic. The Break-Away Compression Latch is excluded from warranty coverage. The warranty is non-transferable and applies only to the original purchaser. Proof of purchase is required. If you believe a part is defective, it must be returned for evaluation before a replacement is issued.  Please contact Caribou Cases before returning items.

 

RETURNS

Customers may cancel and return their products within 14 days of purchase, provided they are:

  • Never installed on a motorcycle
  • In the original packaging.
  • In a resale condition

A full refund will be issued within 14 days of receiving the return notification. If the product shows signs of use or damage, we reserve the right to deduct an appropriate amount from the refund.

The customer is responsible for returning the product.  A tracked shipping service is required. Before returning a product, the customer must contact sales@cariboucaseseu.com for return authorization.

If there is an issue with your order, we will promptly address and resolve it (repair or replacement at our discretion). However, we do not offer any additional compensation or remedies, including those related to shipping delays caused by carriers.

Important Notes:

  • Our products are designed to fit stock, unmodified motorcycles. If you experience compatibility issues due to aftermarket modifications or damage, we cannot accept responsibility.
  • Please verify fitment before installation.
  • Customers should allow at least two weeks before a planned trip to resolve any potential issues.

For any questions or concerns, please contact us at sales@cariboucaseseu.com.

 

DATA PROTECTION

At Caribou Cases Europe, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal data.

  1. Who We Are

Caribou Cases Europe designs and sells premium protective cases. Our business is based in France and we serve customers across Europe and the United Kingdom.

  1. What Information We Collect

We may collect the following personal data:

  • Name and contact details (e.g. email address, phone number, delivery address)
  • Payment information (securely processed by trusted third-party providers)
  • Order history and communication with us
  • Website usage (via cookies – see our Cookie Policy)
  1. Why We Collect Your Data

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your order or our products
  • Improve our website and customer experience
  • Send you relevant updates or offers (only if you agree)
  1. Sharing Your Data

We only share your data with:

  • Trusted service providers (e.g. delivery companies, payment processors)
  • Legal authorities when required by law

We do not sell or rent your personal data to third parties.

  1. How We Store Your Data

Your data is securely stored on protected systems and servers. We keep your data only for as long as necessary to fulfill our services or as required by law.

  1. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data (in certain cases)
  • Object to or restrict our use of your data
  • Withdraw consent at any time (where applicable)

To exercise your rights, contact us at: sales@cariboucaseseu.com

  1. Contact Us

If you have questions about this policy or your data, you can reach us at:

Caribou Cases Europe
Email: sales@cariboucaseseu.com
Address: 

46 Rue De L’Etang,

Peyriac De Mer

11440

France

  1. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with a new effective date.